After-sales and support

The differentiator appears after the order is approved.

Planetwork follows the buying journey to reduce bureaucracy for IT teams: it validates documents, follows logistics, intermediates manufacturers and supports warranty and RMA processes.

01

Financial validation

Review of invoices, payment slips and commercial information before sending them to the client.

02

Logistics follow-up

Order visibility through delivery and proactive action on transportation issues.

03

RMA and warranty

Warranty activation and follow-up with the manufacturer without the client having to handle everything alone.

04

Specialized support

Close service for purchase, warranty, documentation and manufacturer relationship questions.

05

Manufacturer intermediation

Commercial bridge between client, distributor and manufacturer to accelerate responses.

06

Continuous relationship

Follow-up for renewals, new purchases and recurring IT team demands.

Differentiators

  • The client does not need to contact the manufacturer alone
  • Order follow-up through delivery
  • Invoice and payment slip validation before sending
  • Proactive resolution of logistics issues

Connectivity, security and availability for corporate environments.

Infrastructure and Networks

Products and solutions for corporate networks that require stable connectivity, layered protection and a foundation prepared for growth.

Benefits

  • Stable connectivity
  • Layered protection
  • Scalability
  • Simplified management
  • Manufacturer curation

Main deliverables

  • Managed and unmanaged switches
  • Corporate routers and load balancers
  • Corporate Wi-Fi access points
  • Firewalls and perimeter security
  • Structured cabling, racks and monitoring

Manufacturers and partners

  • Cisco
  • Aruba
  • Ubiquiti
  • TP-Link
  • Fortinet
  • MikroTik
  • HPE Aruba
  • Intelbras

Devices, servers and resources for productivity and continuity.

Business Computing

Devices, servers and resources to standardize the technology fleet and support productivity with operational continuity.

Benefits

  • Productivity
  • Operational continuity
  • Security
  • Fleet standardization
  • Consultative purchasing

Main deliverables

  • Desktops, notebooks and workstations
  • Servers and storage
  • Virtualization and backup
  • Corporate peripherals
  • UPS and power for critical environments

Manufacturers and partners

  • Dell
  • HPE
  • Lenovo
  • HP
  • APC
  • Kingston

Telephony, collaboration and integrated service across teams and clients.

Unified Communications

Solutions to integrate telephony, collaboration, service and mobility for on-site, hybrid or remote teams.

Benefits

  • Cost reduction
  • Faster service
  • Channel integration
  • Team collaboration
  • Operational flexibility

Main deliverables

  • IP telephony and virtual PBX
  • Video conferencing and collaboration
  • Omnichannel integration
  • Mobility and remote work
  • Gateways, headsets and communication infrastructure

Manufacturers and partners

  • Yealink
  • Grandstream
  • Cisco
  • Microsoft

Physical and digital protection to reduce operational risk.

Electronic Security and Cybersecurity

Protection layers for networks, endpoints and physical environments focused on risk reduction and business continuity.

Benefits

  • Asset protection
  • Risk reduction
  • Continuity
  • Control and monitoring

Main deliverables

  • Firewalls and network protection
  • Antivirus, EDR and endpoint
  • Access control
  • Cameras and electronic security
  • Perimeter security

Manufacturers and partners

  • Kaspersky
  • Bitdefender
  • ESET
  • Fortinet
  • Intelbras

Technology for retail, point of sale and automatic identification.

Retail Automation

Technology to modernize points of sale, reduce operational failures and improve control in retail, logistics and automatic identification.

Benefits

  • Operational agility
  • Error reduction
  • Better control
  • Point-of-sale modernization

Main deliverables

  • Readers and data collectors
  • Thermal and label printers
  • POS equipment
  • AIDC solutions
  • Devices for retail operations

Manufacturers and partners

  • Zebra
  • Honeywell
  • Bematech
  • Elgin
  • Sweda
  • Epson

Licensing, productivity, collaboration and essential tools.

Corporate Software

Licensing, productivity, security and essential tools for modern companies.

Benefits

  • Microsoft
  • Adobe
  • Security
  • Productivity

Main deliverables

  • Microsoft
  • Adobe
  • Security
  • Productivity
  • Collaboration
  • Management

Manufacturers and partners

  • Lenovo
  • Microsoft
  • Adobe
  • Intelbras
  • Kaspersky
  • HP

Communication, links, VPN and infrastructure for connected operations.

Telecom and Connectivity

Solutions for communication, connectivity and availability in corporate environments.

Benefits

  • Telephony
  • Links
  • Gateways
  • VPN

Main deliverables

  • Telephony
  • Links
  • Gateways
  • VPN
  • Communication infrastructure
  • Mobility

Manufacturers and partners

  • Zebra
  • Honeywell
  • APC
  • Ubiquiti
  • TP-Link
  • Logitech